Refund policy

Last updated: October 14, 2026

60-Day Better Skin Guarantee

Better skin in 60 days, or your money back. Terms apply.

Use your HealthyDerm product every day as directed for 60 days. If your skin doesn't look and feel better, we'll refund what you paid for that product, as long as your claim meets the terms below. This guarantee is in addition to any rights you have under the law where you live.

Guarantee Terms

• Bought from us. Only orders placed directly at healthyderm.com qualify. Purchases from Amazon or any other retailer follow that seller's return policy.
• First order, one claim per customer. The guarantee applies to your first order with us. We accept one guarantee claim per customer, household, shipping address, email address and payment method.
• One opened product per order. We refund one opened product per order (the first jar, bottle or tube you used). Other products from the same order can be refunded only if they are returned unopened and unused under our standard return terms below.
• Activate it within 7 days of delivery. Email service@ihealthyderm.com with your order number and a clear, well-lit "before" photo of the area you're treating, taken before your first use. Claims without a before photo on file are not eligible.
• Use it daily for 60 days. Use the product every day as directed on its product page for at least 60 consecutive days from delivery.
• Claim between day 60 and day 90. Submit your claim no earlier than 60 days and no later than 90 days after delivery. Claims outside this window are not accepted.
• Show us. With your claim, send an "after" photo of the same area in similar light and a photo of the product showing it has been used.
• What we refund. The price you actually paid for the covered product after any discounts, plus the sales tax charged on it. Shipping charges, free gifts and samples are not refunded.
• No chargebacks. Opening a payment dispute or chargeback for the order ends its eligibility for the guarantee.

We review every claim and may decline claims that don't meet these terms or that show signs of misuse, such as repeat claims under different names, emails or addresses.

If Your Skin Reacts

Our products contain natural ingredients such as beef tallow and honey. If your skin reacts, stop using the product and email us within 7 days of the reaction with your order number and a photo of the affected area. Reaction claims can be made at any time within 60 days of delivery and don't require a before photo or 60 days of use. All other guarantee terms still apply.

How to Claim the Guarantee

1. Within 7 days of delivery: email your order number and before photo to service@ihealthyderm.com to activate your guarantee.
2. Days 1 to 60: use the product every day as directed.
3. Days 60 to 90: if you're not happy, email us your claim with your after photo and a photo of the used product.
4. We review claims within 10 business days. Approved refunds go back to your original payment method within 10 business days of approval. You don't need to send the opened product back.

Standard Returns (Unopened Items)

Outside the guarantee, you can return unopened products within 60 days of delivery. To be eligible, your item must:

• Be unopened and unused
• Be in its original packaging
• Include proof of purchase

For hygiene and safety reasons, opened or used personal care products (including skincare items) can only be refunded under the 60-Day Better Skin Guarantee above or if they arrive defective.

How to Start a Return

To request a return, you may submit a return request through your account on our website or contact us directly at service@ihealthyderm.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Return Shipping Costs

If the return is due to our error (such as receiving a defective or incorrect item), we will cover return shipping costs when applicable.

For all other approved returns, customers are responsible for return shipping costs unless otherwise stated. Original shipping fees are non-refundable.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong product, contact us within 10 days of delivery.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and resolve it promptly.

Refunds

Once we receive and inspect your return, or approve your guarantee claim, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since approval, please contact us at service@ihealthyderm.com.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate the package, please first check with household members, neighbors, or your local carrier.

Orders marked as delivered by the carrier are considered fulfilled. We will assist where possible but cannot guarantee refunds or replacements for confirmed deliveries.

Chargebacks and Payment Disputes

If you experience any issues with your order, please contact us before initiating a chargeback. Opening a payment dispute without contacting us may delay resolution, as shipment confirmation, delivery records, and order verification may be provided to the payment provider during review. A chargeback or payment dispute ends the order's eligibility for the 60-Day Better Skin Guarantee.